WOOCS 1.2.6

FAQs

Terms of Use

Use of Site

By accepting these terms and conditions and by using thelighthouse.ae (the “Site”), you represent that you agree to comply with these terms in relation to your use of the Site as set out hereunder or hereby incorporated by reference. These terms of use are effective upon acceptance. If you do not agree to be bound by these terms of use, please do not access, register with or use the Site.

You acknowledge and agree that The Lighthouse may amend any of these terms of use at any time by posting the relevant amended and restated terms of use of the Site.  By continuing to use the Site, you agree that the amended terms of use will apply to you.

Account & Registration

You will be required to provide certain information and register a username and password for use of the Site when you register as a user of the Site.

Once registered as a user of the Site, you agree:

• You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You shall forthwith notify The Lighthouse of any unauthorized use of your password or account or any other breach of security. In no event, we shall be held liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder. You agree to indemnify The Lighthouse for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Services or otherwise by using your designated username and password, whether or not you authorized such access.

• when completing our registration form, you will only use true, accurate, current and complete information about yourself.

• You will maintain and promptly update the registration data and information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if we have grounds to believe that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these terms of use, without prejudice to any other rights and remedies of The Lighthouse under these terms of use or at law, we have the right to indefinitely suspend, limit or withdraw your membership and access to the Site.

We may, in our sole discretion and at any time, make any inquiries we consider necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your incorporation documents and/or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to us upon such requests. You acknowledge and agree that if you do not, we may limit, suspend or withdraw your access to the Site. We also reserve the right to cancel unverified accounts or accounts that have been inactive for a long time.

You agree and undertake to provide all information and materials as may be reasonably required by The Lighthouse in connection with your transactions conducted on, through or as a result of use of the Site.  We have the right to suspend or terminate any user’s account if the user fails to provide the required information and materials.

Legal Capacity

We wish to ensure that the users of the Site are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore using of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a user of the Site. Without prejudice to any other rights and remedies of The Lighthouse under these terms of use or at law, we reserve the right to limit or withdraw access of any person to the Site if we believe such person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by The Lighthouse. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to these terms of use and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a user of the Site more than once.

Intellectual Property The Lighthouse website contains material, including (but not limited to) photography, text images, audio clips, video, data, music, software,  and graphics (collectively referred to as the “Content”).

We may own the Content or portions of the Content may be made available to us through arrangements that we have with third-parties.

Some of the Content may be owned by us, while other portions of the Content were made available to us through our third party arrangements.

The Lighthouse Content is protected by the intellectual property and trademark laws of the United Arab Emirates. Any unauthorized use of the Content might result in a violation of these laws. You are not permitted to use, sell, copy or reproduce any parts of the Content on The Lighthouse website without our prior consent.

“The Lighthouse” and its logos is a registered trademark in the food and beverage sector of the United Arab Emirates.

By using The Lighthouse website, you are aware that any violation of this part of the Agreement shall automatically revoke your right to access this website and you must destroy any copies you have made of any part of the Content.

You agree NOT to:

(1) Impose an unreasonable load on The Lighthouse website’s infrastructure or take any action that might risk doing so.

(2) Use any devices that could interfere with The Lighthouse website’s functions.

(3) Disassemble, alter, delete, decode, decipher or engineer any part of The Lighthouse website.

Third-Party Sites

The Lighthouse website may contain links to third-party websites or External Sites. By clicking those links you are aware that (a) we have included them solely as a convenience to your user experience and (b) we are not liable for the security and privacy of those sites. Clicking external links should be done at your own risk. You are advised to read the terms of any third-party link.

Making Purchases on The Lighthouse Website:

By making a purchase, you agree to

(a) provide your correct payment information

(b) Ensure having sufficient credit and/or funds in your account in order to be collectible by the company.

The Lighthouse website payment gateway is powered by Mashreq Bank, our third-party payment processor. We are not responsible for the performance of Mashreq Bank. All information provided to the Mashreq Bank gateway is governed by their Privacy Policy and Terms of Service. Located here:

https://www.mashreqbank.com/uae/en/personal/general/privacy-policy

Item prices quoted on The Lighthouse website do not include shipping and taxes. By purchasing an item, you

(a) Agree to pay for taxes and shipping charges added to the total amount.

(b) Agree to make purchases only for personal use and not to engage in any reselling or distribution of items.

We reserve the right to cancel or reject any order you make if we have reason to believe that your order did not comply with the above mentioned terms and conditions.

Orders are subject to our acceptance or rejection based on availability of products.

Shipping Services:

We provide shipping services through a third party, Aramex, to simply facilitate the delivery of purchased products on thelighthouse.ae to customers. The service connects the customers with some of the carriers providing them with pre-negotiated pricing and tightly-coupled integrations to enable shipping with ease.

We do not assume any liability of any kind whatsoever in relation to the shipping services provided by the carries we connect you with.

The information about the products are used to automatically generate the shipping rates and transit times for the buyer(s).

By using the shipping services, you agree to the carrier’s terms and conditions.

Shipping Duration:

If the customer is in Dubai, we will aim for the next-day delivery. Shipments within the UAE will typically take 3-4 business day. The customer has to take into account that shipments may take a longer time.

Return Policy thelighthouse.ae:

After the customer has placed their order and their payment has been processed, they are not eligible anymore to cancel the order, however, they can exchange the items purchased with any other item(s) offered at thelighthouse.ae of the same value subject to the terms hereunder

The customer is eligible for an exchange within seven calendar days of the receipt of their shipment. But the item must be in its original condition as sold, or completely unopened. Any item that has been opened or damaged will not be exchanged.

If the customer is located in Dubai and is interested in exchanging their purchase for an item within the physical store, they may do so. Provided however that the original item has not been opened and the value of the new purchase is of the same value or greater than the original.

Damaged Items:

The Lighthouse team takes extreme care of its items and make sure it is in mint condition before being shipped to the customer. We cannot take responsibility for any damage that has occurred to it after leaving our premises. Please email us directly at help@thelighthouse.ae with a proof of purchase and proof of damage so that we may assess your case with our shipping company and replace your item with a new one if necessary.

Mistaken Items:

Though we take our orders seriously and check each one meticulously, we cannot guarantee being free of errors. The customer is requested to kindly email The Lighthouse directly within seven calendar days of the receipt of their delivery at help@thelighthouse.ae so that we may have the correct item sent back to them.

Typographical Errors

We strive for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on the Site. Due to human error and other determinates we do not guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on the Site is labeled with an incorrect price due to some typographical, informational, technical or other error, we may at our sole discretion refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other sites from the Site are provided as resources to customers looking for additional information and/or professional opinion. we do not assume responsibility for the claims and/or representations made on these or any other sites.

Limited Liability

By using The Lighthouse website, you agree that you are entering and using the website at your own risk. Our company and its parties and affiliates do not guarantee that The Lighthouse website will operate error free or any part of the Content is free of viruses or destructive features. Our company is not liable for any damage incurred on your equipment as a result of using The Lighthouse website and shall not be responsible for any costs of repairs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCTS SOLD BY THE LIGHTHOUSE ON OR THROUGH THE SITE ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, AND THE LIGHTHOUSE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE LIGHTHOUSE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITES; THE LIGHTHOUSE DOES NOT REPRESENT OR WARRANT THAT THE MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF PRODUCTS OFFERED OR DISPLAYED ON THE SITE DOES NOT VIOLATE ANY THIRD PARTY RIGHTS;

In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:
• the content you provide (directly or indirectly) using the Site;
• your use of or your inability to use the Site;
• pricing, shipping, format, or other guidance provided on the Site;
• viruses or other malicious software obtained by accessing or linking to our Services;
• glitches, bugs, errors, or inaccuracies of any kind on the Site;
• damage to your hardware device from the use of the Site;
• the content, actions, or inactions of third parties using the Site or the destruction of allegedly fake items;
• a suspension or other action taken with respect to your account or breach of the section above;
• the duration or manner in which your listings appear in search results as set out in the conditions for selling and listing section above; or
• your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to these terms of use or our policies.

Any material downloaded or otherwise obtained through the Site is done at your sole discretion and risk and you are solely responsible for any damage to our computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by you from the Site shall create any warranty not expressly stated herein.

You hereby agree to indemnify and to hold The Lighthouse, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of the Site or from your breach of any of these terms of use. You hereby further agree to indemnify and hold The Lighthouse, its affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise from your breach of any representations and warranties made by you to The Lighthouse, including but not limited to those set forth herein.
We shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following:
• the use or the inability to use the Site;
• unauthorized access by third parties to data or private information of any user;
• statements or conduct of any user of the Site; or;
• any matters relating to use of the Site however arising, including negligence.

Notwithstanding any of the foregoing provisions, the aggregate liability of The Lighthouse, our employees, agents, affiliates, representatives or anyone acting on our behalf with respect to each user of the Site for all claims arising from the use of the Site shall be limited to purchase price of the products to such user provided it will not exceed the minimum amount permitted in the applicable law. The preceding sentence shall not preclude the requirement by the user of the Site to prove actual damages. All claims arising from the use of the Site must be filed within three (3) months from the date the cause of action arose or longer period as prescribed under any applicable law governing these terms of use.

The limitations and exclusions of liability to you under these terms of use shall apply to the maximum extent permitted by law and shall apply whether or not The Lighthouse has been advised of or should have been aware of the possibility of any such losses arising.

Notices

All legal notices or demands to or upon The Lighthouse shall be made in writing and sent to The Lighthouse personally, by courier, certified mail, or facsimile to the following entity and address:

The Lighthouse
Building 6, Dubai Design District
PO Box 333285

The notices shall be effective when they are received by The Lighthouse in any of the above-mentioned manner.

All legal notices or demands to or upon the user of the Site shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the member to The Lighthouse, or by posting such notice or demand on an area of the Site that is publicly accessible without a charge. Notice to a member shall be deemed to be received by such member if and when we are able to demonstrate that communication, whether in physical or electronic form, has been sent to such member, or immediately upon posting such notice on an area of the Site that is publicly accessible without charge.

You agree that all agreements, notices, demands, disclosures and other communications that we send to you electronically satisfy the legal requirement that such communication should be in writing.

Governing Law

These terms of use are governed by, and construed in accordance with, UAE law.

Jurisdiction

Dubai Courts shall have jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms of use, the Private Policy and all policies referred to herein or their subject matter or formation. Nothing in this clause shall limit the right of The Lighthouse to take proceedings against a user of the Site in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

Questions? Need help?

help@thelighthouse.ae