FAQs

FAQs

Do you have a physical shop?

Yes, our physical space is located in Dubai Design District, Building 6 – Ground Floor.

Where do you deliver to?

We deliver internationally.

How long do shipments take?

Typically, the shipment will reach you within 3-5 business days. It may however take a longer time.

What if I would like to refund my purchase?

You are eligible for a full refund within seven calendar days of the receipt of your shipment, provided the item is in proper condition as sold, and in its original packaging. Opened items will not be refunded nor exchanged.

Can I exchange an item?

Yes, you are eligible for an exchange within seven calendar days of the receipt of your shipment, provided that the item is in its original condition as sold, or unopened. Any item that has been opened or damaged will not be exchanged. You may exchange with any other item in the store of which the value is greater than the original item you are exchanging.

What if my item is damaged?

We take extreme care of our items and make sure it is in mint condition before being shipped to you. We cannot take responsibility for any damage that has occurred to it after leaving our premises. Please email us directly at help@thelighthouse.ae with a proof of purchase and proof of damage so that we may assess your case with our shipping company and replace your item with a new one if necessary.

What if the item I received is not the one I ordered?

Oops! Mistakes can happen and we do apologize if you have received the wrong item. Please email us directly within seven calendar days of the receipt of your delivery at help@thelighthouse.ae so that we may have the correct item sent to you. The shipping company will collect the wrong purchase from you when delivering the correct item.

Questions? Need help?

help@thelighthouse.ae